Privacy Policy

Last updated: February 2026

Introduction

Indriya Polyclinic - Integrated Healthcare ("we", "us", or "our") operates the website www.indriyaclinic.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and booking service.

Information We Collect

When you use our WhatsApp booking form, we collect the following information that you voluntarily provide:

Patient name
Phone number
Preferred medical service (ENT, Psychiatry, Pediatrics, or Neurosurgery)
Preferred appointment date
Additional notes you choose to share

How We Use Your Information

Your information is used solely to process your appointment booking request. When you submit the booking form, a pre-filled WhatsApp message containing your details is generated and sent to our clinic number. We use this information only to schedule and confirm your appointment.

Third-Party Services

Your booking information is transmitted via WhatsApp (operated by Meta Platforms, Inc.). By using our booking form, your data is subject to WhatsApp's own Privacy Policy. We do not sell, rent, or share your personal information with any other third parties.

Data Storage

Our website does not store your personal data on any server. The booking form data is sent directly to WhatsApp and is not retained by our website. Your conversation history with our clinic exists only within WhatsApp.

Cookies & Analytics

Our website does not use cookies, tracking scripts, or analytics tools. We do not collect any browsing data or usage statistics. Your language preference is stored locally in your browser and is not transmitted to any server.

Your Rights

Under the Digital Personal Data Protection Act, 2023 (India), you have the right to access, correct, or request deletion of your personal data. Since we do not store your data on our servers, your information can be managed directly within your WhatsApp conversation. You may delete messages or block our number at any time.

Children's Privacy

Appointments for minors should be booked by a parent or legal guardian. We do not knowingly collect personal information from children under 18 without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us via WhatsApp at +919449244651.